I have to say that I had to call today for them to fix our copier. I called the Ricoh # and they transferred me to the right number-someone answered on the second ring. The person I talked to was super friendly. He said he would have someone out to fix it right away. I also asked him how I need to go about ordering toner. He asked what kind I needed and then said it would be here tomorrow. Within the hour of the phone call a tech showed up to fix the machine. He was super professional and polite. I really was impressed with how well this all went down today and how quick they were about tending to my needs on a Monday morning! Thumbs up from me!
From one of our new Ricoh customers after their FBP experience on 5/1/2017.